Course Details

Set Top Box Installer/Service Technician

Rs. 1000

Tentative Assessment Date

Preferred Examination Location

Cerification Body

  • *

Knowledge Level

  • *

Minimum Qualification

This Certificate is aimed at certifying candidates in the job of a “DTH Set-top Box Installer and Service Technician”, in the “Electronics” Sector/Industry. The candidate is expected to know the following • Express excellence in customer service. • Establish Moments of Truth. • Understand the basic steps in a Service Call • Employ rapport building skills • Demonstrate valuing. • Communicate effectively. • Respond to non-verbal cues in communication. • Differentiate between the styles of communication. • Demonstrate appropriate listening skills. • Empathize to gain trust. • Take ownership and resolve problems. • Handle difficult customers. • Probe customers for better understanding • Understand the procedure followed in Installation of DTH • Installation Video of DTH To explain and practise the assembling the different component of Dish assembly • Reflector Dish Assembly • Mount Assembly Demonstrate and Practise connectorization • Connectorization of cable with box and LNBF • Signal Peaking • HD PVR Installation and VOD connection • Standard box o Common issues with STD boxes • Trouble Shooting steps • HD Box • Common issues with HD Box. • Trouble shooting steps • HD PVR Box o Common issues with HD PVR Box. • Trouble shooting steps • DTH Packages and Products
you can refer book for Set Top Box Installer/Service Technician by Indian Author. Book Name-Power System Analysis Author Name-by J.B. Gupta Price-Rs.300 (approximately) Link : http://www.amazon.in/Power-System-Analysis-J-B-Gupta/dp/9350141051/ref=sr_1_38?s=books&ie=UTF8&qid=1493725095&sr=1-38

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