Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies.
You can refer book for Customer Service Executive.
Book Name-Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Author Name-by Nick Mehta
Link : http://www.amazon.in/Customer-Success-Innovative-Companies-Recurring/dp/8126563346/ref=pd_sim_14_1?_encoding=UTF8&psc=1&refRID=RTAK6TBJHB2RVRM0GV1F